IT Helpdesk, Remote Support, Onsite Support, PAYG, Bespoke Services
Whether you’re looking for a pay as you go helpdesk, or a fully outsource IT team, we can help.
Call us on 03300 53 59 55 and one of our team will be happy to help with your enquiry.
Call us on 03300 53 59 55 today for free advice on your IT needs.
It is no coincidence that the founders of 5th Utility started their IT Careers working in IT support, helping businesses across Nottingham and the wider East Midlands area with managed IT services.
We understand the challenges organisations face when trying to maintain their IT systems alongside their core business.
When an IT problem arises, we know the impact it can have, and that all you want is quick and helpful response from a real person on the end of a phone…
5th utility offers a unique Helpdesk and IT Support solution based in the centre of Nottingham. We encourage our IT technicians to complete as many first-time fixes as possible. All members of the team who answer the support phone are technically accredited so as soon as a customer asks for help, they are in contact with an individual who can support and resolve any IT issue. We will also be well placed to recommend IT services that will help your company stay connected.
5th utility has a large support team with a wealth of knowledge across the team. We fully understand that IT just needs to work so we endeavour to provide first fixes where possible.
We undertake weekly and monthly analysis on all call reports to give our team and the customer information on recurring problems, which builds towards the IT strategy for improving the current IT infrastructure.
Our philosophy is to resolve all issues for good rather than just providing a temporary fix, only to see the issue reoccur.
At 5th Utility we are big enough to support your entire IT infrastructure but small enough to care about all our customers. The main difference between 5th Utility and other support companies is WE CARE about your business!
Save yourself time and money by choosing a local IT support provider based in Nottingham. Call us on 03300 53 59 55 for free advice about your IT needs.
Whether you’re looking for a pay as you go helpdesk, or a fully outsource IT team, we can help.
At 5u we are witnessing a big move to converged networking (putting telephony onto the same network as your computers) – let us advise you on the options, so you can achieve the same benefits.
As systems become more complex, many of our clients want to leave their IT to us. Whether that is Managed Infrastructure, security, backup or a fully managed network, we have the solution for you.
It is impossible for businesses to be experts in all areas of IT, so why not use our professional services to assist in those areas you are not.
Whatever the service we are providing, we understand the importance of good account management, regular review meetings, and careful planning. This is why we include it in all our services.
“You have delivered a fantastic new IT system. After carefully listening to my requirements, I feel I am now set up to further grow my business for years to come. Furthermore, the patience, diligence and thoroughness has really helped to ensure everything is working perfectly, Thanks so much!”
Ian Widdowson, MD, Premier Embroidery
“Working with 5u is a delight – they are a highly professional business and have great expertise in delivering Education ICT projects. They are true to their word, punctual, excellent in managing expectations and only ever seek to deliver the highest quality of service for you. I strongly recommend the use of 5u to anyone, a great partner.”
Mark Timbs, CIO, Lendlease Europe
“5u came into our office relocation project and immediately took all the IT challenges away from us, which our existing supplier had been unable to do. They took ownership for every component relating to IT, allowing us to focus on our own business. We are now talking to 5u about our Office365 and cloud migrations and I have no doubt this will be a resounding success.”
Richard Yeo, Co-founder, ACI
“As a growing business, we needed to make a transition from IT which has just simply evolved as we’ve grown and has occasionally been a disproportionate irritation, to a longer term plan that is intelligent, budgetable and actually helps give us a platform to fuel our own capability and momentum. We turned to Chris and his 5th Utility team who sat down with us and within a relatively short space of time helped us to define IT relative to our own Business Plan, its potential, and decide what was rational.
As a result we now know what we’re doing!, and can progress with certainty and confidence.
Another enabler sorted for the most important thing of all… our business.
5th Utility have added real, tangible value to our business and I highly recommend them.”
Larry Greenwell, Director, Pulse Associates
“We continually receive an exemplary service from the 5u team, and we have been especially pleased with the dedication, effort and expertise of how they deal with every engagement. 5u offer additional guidance and support to our staff, providing comfort to the whole team that our IT is in more than capable hands.
The strategic management service we receive from 5u provides the perfect level of consultation, governance, affordability, security and control of our IT estate.
They are the perfect IT services provider for us and a true partner, I thoroughly recommend 5u.”
Peter Wain, Headteacher, Portfields Combined School
Call us today on 03300 53 59 55